- Customer background and needs:
The customer is from Cuba. The company’s main business is the production of nails. It has its own factory in the local area with more than 30 employees. Every link of the product production line has been carefully designed and standardized to ensure the consistency and quality stability of the product. It has always maintained a close cooperative relationship with local partners. The company’s annual revenue has been steadily increasing. Recently, due to technological changes, it wants to purchase new machines in China to increase product output.
- Solution:
According to the requirements put forward by the customer, we finally agreed to provide the customer with a Z94-3C (220V. Three-phase. 60HZ), a nail making machine with a 3.5 mold installed on the machine, an SD-500 (220V. Three-phase. 60HZ) polishing machine, a sharpening machine with 4 diamond grinding wheels (220V. Three-phase. 60HZ), 20t wire rod and some other accessories. The nail making machine we provide has been continuously improved and perfected. It has the advantages of high speed, high efficiency, stability, easy operation, low maintenance cost, good product quality, etc., which can well meet the needs of customers.
- Implementation process:
After the customer receives the product, we will promptly send the customer installation video and usage tutorial to help the customer use the product smoothly into production. If there are any questions from customers, we will also send professional installers to guide the use through video calls to ensure the standardization of customer usage. At the same time, if the customer encounters problems during the subsequent use, we will also provide timely support to the customer.
- Successful effect:
Two months after the customer put it into use, we promptly followed up on the customer’s evaluation after use. The customer said that the machine is currently in good operating condition, easy to operate, very efficient, and the quality of the nails produced is very good, which greatly saves production costs and has been unanimously praised by factory operators.
- Summary
Our company’s products have been exported to more than 80 countries and have reached cooperation with more than 800 customers. Some customers are introduced by customers who have cooperated with us, and the repurchase rate of products is also very high. We have always maintained close contact with our customers. As the cooperation process was smooth, the customers were very satisfied and also expressed their expectation for the next cooperation in the future.
